Channels

WhatsApp Business API

AvailableAvailable today.

Connect a WhatsApp Business number so messages land in the same shared inbox as email and web chat, with the same assignment, history and AI rules.

What it does

Inbound WhatsApp messages open a thread in the shared inbox. Your team can assign it, leave internal notes and reply in place, while AI drafts responses or resolves the routine requests you have approved it to handle.

What you need

A WhatsApp Business number and an approved provider account. We review number setup and template approval with you during onboarding rather than leaving it to a docs page.

Limits worth knowing

Template messaging rules, session windows and per-number throughput are set by WhatsApp, not by Tola. Availability of specific message types can depend on your provider and account standing.

Want this configured with your account? Talk to us — we set channels up with you rather than handing over a docs link.

More Integrations

Other ways Tola connects

Email

Email

Bring a shared mailbox into the same queue.

Learn More Available
REST API

REST API

Read and write conversations from your own systems.

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Webhooks

Webhooks

Push events into your stack as they happen.

Learn More Available
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