After-hours coverage
Answer approved call types when a human queue is unavailable.
AI Call Center
AI call center software connected to your customer inbox.
Handle routine calls, capture every transcript and move unresolved work into the same queues your messaging team already uses.
WhatsAppEmailTicketsPhone
WhatsApp
Customer request received
Email
Tola understands the intent
Tickets
AI completes the approved work
Phone
Human takes over with context
A call should create context, not another isolated system.
What changes
Less channel juggling. More resolved work.
Consistent call handling
Follow the same verified workflow for each supported request.
Operational visibility
Review outcomes, demand and escalation from one workspace.
How it works
A workflow your team can explain.
Route
Identify the caller and reason before choosing the right flow.
Respond
Provide approved information or collect the details the workflow needs.
Continue
Transfer, create a ticket or schedule a human follow-up with context.
Capabilities
The operational details matter.
Call queues
Organize inbound demand by number, workflow and availability.
AI voice agent
Handle defined requests conversationally using your knowledge.
Recording controls
Apply recording and notice rules that match your operation.
Transcripts
Make call content searchable and usable by the support team.
Escalation
Transfer or create follow-up work when automation should stop.
Reporting
Measure volume, outcomes and the portion of demand handled by AI.
FAQ
Questions before you connect a channel.
Can we try AI Call Center before paying?+
Yes. Early-access teams can test Tola with real workflows before choosing a paid plan. We onboard teams directly so channel setup and AI rules are reviewed together.
Does AI send messages without human review?+
You choose the level of autonomy. Tola can draft for approval, automatically resolve approved routine requests, or hand a conversation to a person when confidence or policy requires it.
Which channels does Tola support?+
Tola is designed around WhatsApp, email, web conversations, tickets and phone calls. Availability can depend on your provider, number and rollout stage.
Bring the next real conversation.
We’ll map the workflow, connect the right channel and show exactly where AI helps—and where a person stays in control.
Request a demo