Save the sale
A shopper hesitates at checkout, asks for a discount or mentions a competitor’s price. The agent answers with the retention offers you have approved, and hands the conversation over when the request falls outside them.
AI Agents
AI Agent detects and protects every opportunity for revenue generation.
The revenue grows.
The team breathes. The queue shrinks.
TeamAI Agent
AI Agent skillsAI Agent doesn’t just answer questions.
Every chat holds signals that show revenue-generating opportunities. Close sales, qualify leads, handle eCommerce, transfer to team members: AI Agent skills are built to perform with unparalleled precision in even your most complex cases, 24/7.
Skills are where your AI Agent becomes like you.
Subscription Rescue
A customer signals they intend to cancel. The agent records the reason, presents the approved retention options and escalates anything touching billing disputes or contractual exceptions.
Order Status
A customer asks where an order is. The agent verifies identity, reads the current status from the connected order system and answers from that result rather than an estimate.
Checkout Coupon Issuer
A qualifying cart stalls before payment. The agent issues a code from an approved campaign and applies the limits set on it — it cannot create a discount that was not already authorised.
Bundle Discount
A customer is buying items that belong together. The agent explains the approved bundle pricing and confirms what the combined order includes before anything is applied.
Product Insurance Upsell
A purchase supports added cover. The agent presents the terms in your own approved wording, answers what the policy does and does not include, and records the decision either way.
Chat Supervision
A live conversation drifts from its intended path. The agent flags the thread for review, notes which rule was crossed and leaves the full transcript for the responsible team.
Abuse Detection
A message carries abuse, threats or content that breaks policy. The agent applies your defined response, tags the event and takes the conversation out of automated handling.
After-Hours Support
The team is offline. The agent answers supported questions, collects the details a reply will need and creates accountable follow-up for the next working shift.
Instant Transfer
A customer asks for a person, or confidence drops below your threshold. The agent transfers straight away, carrying the history, the summary and the reason for the handoff.
Advanced Transfer
A request needs a particular team, language or region. The agent routes it to the right queue with the work already completed attached, so nobody restarts the conversation.
Consultation Booking
A customer wants time with a specialist. The agent collects their preferences, creates the approved scheduling action and confirms what happens next.
Intelligent Screen Oversight System
Designed to streamline operations across multiple AI products, our intelligent oversight system provides comprehensive tools.
Up to 266% higher conversion rates
Customers who engage with AI Agent are significantly more likely to complete a purchase.
Every channel your customers use
Website chat, email, messaging apps - all in one place, no jumping between tools.
Your team and AI, each where they’re strongest
AI handles the volume. Your team steps in where a human makes the difference. Neither gets in the other’s way.
AI AGENT TRAIN + CONTROLYour knowledge powers it, your rules run it, and you’re always in control.
TrainTrained in minutes.
Generating revenue 24/7.
No scripts to write. No knowledge base to build from scratch. AI Agent works from what your business already knows: your site, your products, your voice. Train it once, and it’s ready to sell, support, and resolve around the clock, across every channel.
Put it to the test.
Run it through its paces before it goes live. Fire every question you can think of so you can rest easy that it’s handling even the tough stuff exactly the way you want.
Learns from what you already have.
Your website, docs, FAQs, and policies become its knowledge base instantly. Add anything. Update anytime.
Services“I was scared to spend the first night with him. 7 days later, I slept like a baby… He held. Saved 30% of my team’s time in the first week.”
AI + Human TeamworkBetter together. Measurably.
Not every chat should be handled by AI. Not every chat needs a human. When both work together, the outcomes shine.
Escalate with everything intact
When a conversation needs a human, they arrive with full context already in hand. In an easy handoff, the right person is brought in at the right moment.
Hand the routine back.
Route to the specialized AI Agent.
Multiple AI AgentsEvery corner of your operation, covered by the right AI Agent.
Multiple AI Agents lets you run a dedicated agent per brand, website, region, or use case: each focused, each accurate, each acting in a way that’s relevant to that specific customer.
FAQsWhat teams ask before launch
The questions that come up most often when a team is scoping its first AI Agent workflow.
Choose one channel and one bounded workflow. Connect the relevant knowledge, define what AI may do, test realistic conversations and then pilot with human review before expanding automation.
It is software that can understand customer requests, answer from approved business knowledge and carry out defined support actions. A useful agent also knows when to transfer the conversation to a person.
A basic chatbot usually follows a scripted question-and-answer path. Tola combines contextual answers with skills, workflow actions, customer history, shared inbox ownership and human handoff.
Skills are explicit operating instructions for a defined situation: when the skill should run, what information it may use, which action it may take and when it must stop or escalate.
Yes. Tola is designed for customer-specific skills using approved knowledge, fields, tags, routing, tickets, API actions and escalation rules. Availability depends on the connected system and rollout stage.
Yes. Handoff can be triggered by topic, customer request, confidence, business rule, workflow outcome or operating hours. The person receives the conversation history, summary and handoff reason.
The platform is designed to support separate agents by brand, team, channel or workflow while keeping shared governance and reporting. Multi-agent availability will expand during rollout.
Language availability depends on the selected text and voice models and the quality required for your workflow. We validate each launch language during onboarding instead of claiming universal coverage.
Tola records the conversation, selected skill, relevant rule, source context, action and outcome so teams can review behavior and improve it.
No. AI Agent operates inside Tola’s customer service platform, alongside the shared inbox, ticketing, WhatsApp, email, calling, team collaboration and reporting.
AI-Powered Customer Experience Platform
Transform your workflow with intelligent AI saas
Experience next-level efficiency with Tola’s AI-driven platform. Automate routine tasks, reduce manual work, and empower your team to focus on high-impact decisions.