Always available
Answer approved routine calls during busy periods and after hours.
AI Calling
An AI phone agent connected to the rest of customer support.
Tola can answer routine inbound calls, gather information, create a transcript and hand the call or follow-up to a person with context.
PhoneWhatsApp CallingTicketsEmail
Phone
Customer request received
WhatsApp Calling
Tola understands the intent
Tickets
AI completes the approved work
Email
Human takes over with context
Phone calls become searchable, assignable customer conversations.
What changes
Less channel juggling. More resolved work.
Context preserved
Attach the recording, transcript, summary and outcome to the customer.
Safe escalation
Transfer or create follow-up work when the call needs a person.
How it works
A workflow your team can explain.
Answer
Greet the caller and identify the reason for the call.
Handle
Complete approved information and workflow requests.
Escalate
Bring in a person or create a ticket with the full call context.
Capabilities
The operational details matter.
Inbound AI calls
Handle approved call types with configurable operating rules.
WhatsApp calling
Keep supported WhatsApp calls alongside message history.
Transcription
Turn each call into searchable text and structured context.
Call summaries
Capture the reason, outcome and next action automatically.
Human transfer
Escalate live or schedule a follow-up when required.
Call analytics
Review demand, handling time, outcomes and automation coverage.
FAQ
Questions before you connect a channel.
Can we try AI Calling before paying?+
Yes. Early-access teams can test Tola with real workflows before choosing a paid plan. We onboard teams directly so channel setup and AI rules are reviewed together.
Does AI send messages without human review?+
You choose the level of autonomy. Tola can draft for approval, automatically resolve approved routine requests, or hand a conversation to a person when confidence or policy requires it.
Which channels does Tola support?+
Tola is designed around WhatsApp, email, web conversations, tickets and phone calls. Availability can depend on your provider, number and rollout stage.
Bring the next real conversation.
We’ll map the workflow, connect the right channel and show exactly where AI helps—and where a person stays in control.
Request a demo