See the customer
Open one profile with message history, calls, tickets, notes, orders and relevant business context.
Tola features · Inbox
The inbox that keeps your team focused on revenue.
Tola brings every customer conversation into one operating view so your team can spot the buyer, protect the relationship, and close the next action—not merely clear the queue.
Unified conversation · WhatsApp
Tola customer workspace
Can you recommend the right plan and call me if I need help?
Based on your team size, Growth is the best fit. I’ve kept your WhatsApp history here and can start a WhatsApp call with a specialist.
AI workspace
Intent found
Context ready
Action safe
Signal
High purchase intent
Outcome
Specialist handoff ready
One control tower for AI, people, messages and calls.
Licensed platform benchmark. Results vary by traffic, workflow, data quality and implementation.
How it works
Not just an inbox. A control tower.
AI handles routine work while your team sees the customer, their history, what they are doing now and the next action that could change the outcome.
See the signal
Recognize buying intent, risk, urgency and the conversations where a human will make the difference.
Coordinate the work
Assign, supervise, mention, hand off and collaborate without duplicating replies.
Complete the outcome
Resolve, convert to a ticket, begin a call or trigger the next approved workflow from the same thread.
90%
potential automated resolution
Handle approved routine conversations instantly and around the clock.
266%
higher conversion rates
AI-assisted conversations can turn more active browsers into buyers.
1
customer timeline
WhatsApp, calls, email, web chat and tickets stay attached to one customer.
Built for the operation
Less queue work. More useful customer context.
Each person can work from the view they need while the company keeps one source of truth across channels, automation and ownership.
Rich customer profiles
See identity, attributes, browsing context, prior conversations, calls, tickets and connected order information.
Live AI supervision
Watch automated conversations in progress and step in with the full context when needed.
Smart views
Save shared team queues or private views for priorities, tickets, channels, owners and archived work.
Omnichannel threads
Manage WhatsApp, website conversations, email and calls without splitting customer history across tools.
Collision protection
See who is viewing or replying so two teammates do not answer the same customer.
Flexible workflows
Trigger tags, assignment, tickets, CRM updates and follow-ups when conversation events happen.
Real-time visitor monitoring
Understand who is active, what they are viewing and whether AI or a teammate owns the conversation.
Search and history
Find customers and conversations across all connected channels from one place.
AI + human team
A reply ready before you type.
AI makes the inbox faster without hiding the work. Teammates can inspect, edit, approve and take over whenever judgment matters.
Grounded reply drafts
Prepare responses from your knowledge, the current conversation and customer context.
Senior-level context on day one
Help new teammates find product and policy answers inside the conversation.
No customer repeats the story
Condense long conversations and calls into a handoff summary with key decisions intact.
Consistent organization
Suggest tags, priorities, owners and next steps without manual categorization.
Omnichannel by design
Every channel. One customer.
A message can become a ticket or call without becoming a disconnected record.
WhatsApp
WhatsApp Calling
Email
Website chat
Phone
Tickets
Security + control
Every automated action stays inside the rules you approve.
Control knowledge, permissions, handoffs, review and retention. Tola publishes certification claims only after they are independently verified.
FAQ
Answers before you connect the workflow.
What is an omnichannel inbox?+
An omnichannel inbox brings customer conversations from multiple channels into one workspace while preserving identity, context and ownership.
What is omnichannel customer service?+
It is a connected service experience where customers can use different channels without repeating their history and teams can manage the interaction as one relationship.
Which channels does Tola Inbox support?+
Tola is designed for WhatsApp, WhatsApp Calling, email, website chat, phone calls and tickets, subject to provider and rollout availability.
Can Tola automatically assign conversations?+
Yes. Assignment can follow team, topic, language, priority, workload, customer segment, channel or operating-hour rules.
Can Inbox automate customer service?+
Yes. Tola AI Agent can resolve approved routine requests, draft replies, tag, route, create tickets and trigger connected actions.
Does Inbox include AI for human agents?+
Yes. It can summarize threads, draft replies, find approved answers and suggest organization or next actions.
Can a chat become a ticket or call?+
Yes. The same conversation can create a structured ticket or continue into a supported phone or WhatsApp call with context preserved.
What is a shared inbox?+
A shared inbox is a team workspace where conversations have visible ownership, collaboration and history instead of living on one person’s device.
How much does Tola Inbox cost?+
See the pricing page for current plans. Usage-based channel and AI costs are shown separately where applicable.
Make every conversation easier to continue.
See how one customer timeline keeps AI and people coordinated from first message to final outcome.
See Tola in action