Faster first answers
Respond immediately with answers grounded in approved knowledge.
AI Customer Support
AI customer support for messages, tickets and phone calls.
Tola combines an AI agent with a shared inbox and human handoff so growing teams can answer faster without hiding automation behind a chatbot.
WhatsAppEmailTicketsPhone
WhatsApp
Customer request received
Email
Tola understands the intent
Tickets
AI completes the approved work
Phone
Human takes over with context
Use AI where the work is repeatable and people where judgment matters.
What changes
Less channel juggling. More resolved work.
Smaller repetitive queue
Automate common status, policy and information requests.
Better human context
Give the team summaries, suggested actions and complete history.
How it works
A workflow your team can explain.
Understand
Identify the request, customer and relevant operating context.
Resolve
Answer or perform the approved workflow when confidence is sufficient.
Hand off
Move exceptions to a person with the conversation already summarized.
Capabilities
The operational details matter.
Hybrid support
Combine automation and people in the same queue and customer timeline.
Knowledge grounding
Answer from controlled sources instead of open-ended guessing.
Human-in-the-loop
Require approval for sensitive topics and actions.
Omnichannel history
Follow a customer across WhatsApp, email, chat and calls.
Workflow actions
Move beyond answers to approved operational steps.
Quality review
Inspect automated outcomes and improve rules and content.
FAQ
Questions before you connect a channel.
Can we try AI Customer Support before paying?+
Yes. Early-access teams can test Tola with real workflows before choosing a paid plan. We onboard teams directly so channel setup and AI rules are reviewed together.
Does AI send messages without human review?+
You choose the level of autonomy. Tola can draft for approval, automatically resolve approved routine requests, or hand a conversation to a person when confidence or policy requires it.
Which channels does Tola support?+
Tola is designed around WhatsApp, email, web conversations, tickets and phone calls. Availability can depend on your provider, number and rollout stage.
Bring the next real conversation.
We’ll map the workflow, connect the right channel and show exactly where AI helps—and where a person stays in control.
Request a demo