Developer

Webhooks

AvailableAvailable today.

Subscribe to conversation and ticket events so downstream systems react without polling — from a new message to a resolved escalation.

What it does

Tola posts a signed payload to your endpoint when something happens: a conversation opens, an AI skill runs, a handoff occurs, a ticket changes state. Your systems stay current without asking.

Common uses

Mirroring resolved conversations into a data warehouse, triggering internal workflows on escalation, and keeping an existing helpdesk in step during a migration.

Want this configured with your account? Talk to us — we set channels up with you rather than handing over a docs link.

More Integrations

Other ways Tola connects

REST API

REST API

Read and write conversations from your own systems.

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WhatsApp Business API

WhatsApp Business API

Run WhatsApp as a first-class support channel.

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Email

Email

Bring a shared mailbox into the same queue.

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