Channels

Email

AvailableAvailable today.

Route a support address into Tola so email threads carry the same ownership, notes, summaries and AI handling as every other channel.

What it does

Mail sent to your support address becomes a thread with an owner. Long chains get summarised, replies keep the original quoting intact, and a conversation that started on email can be continued by whoever picks it up.

What you need

A mailbox you can forward from, or credentials for the address you want Tola to send as. Both directions are configured together so replies come from the address your customers already know.

Want this configured with your account? Talk to us — we set channels up with you rather than handing over a docs link.

More Integrations

Other ways Tola connects

WhatsApp Business API

Run WhatsApp as a first-class support channel.

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REST API

Read and write conversations from your own systems.

Learn More Available

Webhooks

Push events into your stack as they happen.

Learn More Available

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