Conversation API
Read and create supported conversation events and messages.
API Documentation
Connect customer context to the tools that run your business.
Tola’s API and webhooks are designed to let teams sync contacts, conversations, events and workflow actions.
The documentation currently describes the planned integration surface; production endpoints will be published as they stabilize.
What changes
Less channel juggling. More resolved work.
Contact API
Connect customer identity and business properties.
Webhooks
Receive conversation, assignment and resolution events.
How it works
A workflow your team can explain.
Start with context
Tell us how your team works today and where conversations get stuck.
Design the workflow
Choose the channels, ownership rules and automation boundaries together.
Measure the result
Review real conversations and expand only when the workflow is working.
Capabilities
The operational details matter.
Authentication
Workspace-scoped credentials and explicit permissions.
Contacts
Create, update and connect customer records.
Conversations
Work with threads, messages, assignments and status.
Tickets
Create and update structured support work.
Calls
Access permitted call metadata, summaries and transcripts.
Events
Subscribe to the changes your downstream systems need.
FAQ
Questions before you connect a channel.
Can we try API Documentation before paying?+
Yes. Early-access teams can test Tola with real workflows before choosing a paid plan. We onboard teams directly so channel setup and AI rules are reviewed together.
Does AI send messages without human review?+
You choose the level of autonomy. Tola can draft for approval, automatically resolve approved routine requests, or hand a conversation to a person when confidence or policy requires it.
Which channels does Tola support?+
Tola is designed around WhatsApp, email, web conversations, tickets and phone calls. Availability can depend on your provider, number and rollout stage.
Bring the next real conversation.
We’ll map the workflow, connect the right channel and show exactly where AI helps—and where a person stays in control.
Request a demo