Order status
Verify the customer and provide connected order and delivery information.
Industry workflow
Customer support automation for ecommerce teams.
Handle order questions, delivery updates, returns and product guidance across WhatsApp, email, chat and calls.
WhatsAppEmailTicketsPhone
WhatsApp
Customer request received
Email
Tola understands the intent
Tickets
AI completes the approved work
Phone
Human takes over with context
Start with the repetitive customer requests that already consume the most team time.
What changes
Less channel juggling. More resolved work.
Returns and exchanges
Explain policy, collect details and route exceptions.
Product questions
Answer from current catalog and approved product knowledge.
How it works
A workflow your team can explain.
Map
Identify the channel, request and source of truth for each workflow.
Automate
Let AI handle the bounded steps and information it can verify.
Escalate
Move exceptions to the right person with the full context.
Capabilities
The operational details matter.
WhatsApp and email
Serve customers on the channels they already use.
AI calling
Answer supported inbound requests and capture every outcome.
Shared ownership
Route work to the right team and make responsibility clear.
Customer history
Keep conversations and operational context connected.
Human handoff
Escalate sensitive, uncertain and high-value conversations.
Workflow reporting
Review demand, outcomes and where automation needs improvement.
FAQ
Questions before you connect a channel.
Can we try Industry workflow before paying?+
Yes. Early-access teams can test Tola with real workflows before choosing a paid plan. We onboard teams directly so channel setup and AI rules are reviewed together.
Does AI send messages without human review?+
You choose the level of autonomy. Tola can draft for approval, automatically resolve approved routine requests, or hand a conversation to a person when confidence or policy requires it.
Which channels does Tola support?+
Tola is designed around WhatsApp, email, web conversations, tickets and phone calls. Availability can depend on your provider, number and rollout stage.
Bring the next real conversation.
We’ll map the workflow, connect the right channel and show exactly where AI helps—and where a person stays in control.
Request a demo