Team access
Work from shared queues instead of individual phones.
WhatsApp Shared Inbox
Turn one WhatsApp number into a team support workspace.
Assign conversations, use approved templates, collaborate around customer requests and keep WhatsApp history connected to every other channel.
WhatsAppWhatsApp CallingTicketsEmail
WhatsApp
Customer request received
WhatsApp Calling
Tola understands the intent
Tickets
AI completes the approved work
Email
Human takes over with context
The customer keeps one number; your team gets real ownership and control.
What changes
Less channel juggling. More resolved work.
Conversation ownership
Assign every request and make the current owner visible.
Connected history
Keep WhatsApp messages beside calls, emails and tickets.
How it works
A workflow your team can explain.
Connect
Set up an eligible WhatsApp Business API number.
Route
Send conversations to the right queue, person or automation.
Respond
Use AI drafts, templates and complete customer context.
Capabilities
The operational details matter.
Official API workflow
Operate through supported WhatsApp business infrastructure.
Templates
Organize approved outbound messages and variables.
Permissions
Control who can view, answer and manage the channel.
AI assistance
Draft contextual replies and summarize long threads.
Contact sync
Connect WhatsApp identity with your customer records.
Channel reporting
Measure volume, response time and outcomes.
FAQ
Questions before you connect a channel.
Can we try WhatsApp Shared Inbox before paying?+
Yes. Early-access teams can test Tola with real workflows before choosing a paid plan. We onboard teams directly so channel setup and AI rules are reviewed together.
Does AI send messages without human review?+
You choose the level of autonomy. Tola can draft for approval, automatically resolve approved routine requests, or hand a conversation to a person when confidence or policy requires it.
Which channels does Tola support?+
Tola is designed around WhatsApp, email, web conversations, tickets and phone calls. Availability can depend on your provider, number and rollout stage.
Bring the next real conversation.
We’ll map the workflow, connect the right channel and show exactly where AI helps—and where a person stays in control.
Request a demo