Shared ownership
Assign and coordinate conversations without sharing personal devices.
WhatsApp support that belongs to the whole team.
Manage customer messages, approved templates and follow-ups from Tola while keeping ownership and history visible to everyone who needs it.
WhatsAppWhatsApp CallingTicketsCRM
WhatsApp
Customer request received
WhatsApp Calling
Tola understands the intent
Tickets
AI completes the approved work
CRM
Human takes over with context
One business number can finally operate like a shared support channel.
What changes
Less channel juggling. More resolved work.
Template control
Keep approved outbound messages organized and easy to use.
Cross-channel context
Connect WhatsApp history with email, tickets and calls.
How it works
A workflow your team can explain.
Connect
Bring an eligible WhatsApp Business number into Tola.
Operate
Route, answer and automate within your approved policies.
Continue
Move to a call or human owner without losing the thread.
Capabilities
The operational details matter.
WhatsApp Business API
Use the official business messaging workflow and templates.
Template library
Organize approved templates by purpose, language and team.
Assignment
Give every conversation an accountable owner.
AI drafts
Prepare contextual replies from your approved knowledge.
Contact history
Keep prior conversations and customer details in view.
Reporting
Track volume, response and outcomes for the WhatsApp channel.
FAQ
Questions before you connect a channel.
Can we try WhatsApp before paying?+
Yes. Early-access teams can test Tola with real workflows before choosing a paid plan. We onboard teams directly so channel setup and AI rules are reviewed together.
Does AI send messages without human review?+
You choose the level of autonomy. Tola can draft for approval, automatically resolve approved routine requests, or hand a conversation to a person when confidence or policy requires it.
Which channels does Tola support?+
Tola is designed around WhatsApp, email, web conversations, tickets and phone calls. Availability can depend on your provider, number and rollout stage.
Bring the next real conversation.
We’ll map the workflow, connect the right channel and show exactly where AI helps—and where a person stays in control.
Request a demo