Channel consolidation
Bring supported messages, tickets and calls into one workspace.
Shared Inbox
A shared customer support inbox for every channel.
Give the whole team one place to own conversations, collaborate privately and see what happened before—whether the customer wrote or called.
WhatsAppEmailTicketsPhone
WhatsApp
Customer request received
Email
Tola understands the intent
Tickets
AI completes the approved work
Phone
Human takes over with context
One queue, one customer timeline and one accountable owner.
What changes
Less channel juggling. More resolved work.
Team coordination
Use assignments, mentions and notes to move work without confusion.
AI assistance
Summarize and draft directly inside the queue where people work.
How it works
A workflow your team can explain.
Collect
Receive customer conversations from every connected channel.
Own
Route each item to the right team and person.
Resolve
Answer, collaborate and preserve the outcome on the customer record.
Capabilities
The operational details matter.
Assignments
Make responsibility visible at conversation and queue level.
Internal notes
Collaborate without exposing operational discussion.
Collision detection
Reduce duplicate replies and overlapping work.
Search
Find customers and history across channels.
Saved views
Create the work queues each role needs.
Customer timeline
Keep every interaction connected to one record.
FAQ
Questions before you connect a channel.
Can we try Shared Inbox before paying?+
Yes. Early-access teams can test Tola with real workflows before choosing a paid plan. We onboard teams directly so channel setup and AI rules are reviewed together.
Does AI send messages without human review?+
You choose the level of autonomy. Tola can draft for approval, automatically resolve approved routine requests, or hand a conversation to a person when confidence or policy requires it.
Which channels does Tola support?+
Tola is designed around WhatsApp, email, web conversations, tickets and phone calls. Availability can depend on your provider, number and rollout stage.
Bring the next real conversation.
We’ll map the workflow, connect the right channel and show exactly where AI helps—and where a person stays in control.
Request a demo