Our purpose
Help growing teams deliver responsive service without multiplying tools and repetitive work.
About Tola
Building calmer customer service from Kathmandu.
Tola Technology Pvt. Ltd. is building an AI customer support and call center platform that combines WhatsApp, email, tickets and phone calls.
Tola is the customer service software company at tola.com.np and is not related to the gold-weight unit or similarly named financial companies.
What changes
Less channel juggling. More resolved work.
Our product belief
AI should complete bounded work, show its reasoning and hand exceptions to people with context.
Our home
Built in Nepal for teams serving customers locally and across borders.
How it works
A workflow your team can explain.
Start with context
Tell us how your team works today and where conversations get stuck.
Design the workflow
Choose the channels, ownership rules and automation boundaries together.
Measure the result
Review real conversations and expand only when the workflow is working.
Capabilities
The operational details matter.
Plain claims
We distinguish what is live, what is in early access and what remains on the roadmap.
Human control
The customer team defines automation limits and escalation.
Real evidence
Customer names, metrics and certifications appear only after verification.
FAQ
Questions before you connect a channel.
Can we try About Tola before paying?+
Yes. Early-access teams can test Tola with real workflows before choosing a paid plan. We onboard teams directly so channel setup and AI rules are reviewed together.
Does AI send messages without human review?+
You choose the level of autonomy. Tola can draft for approval, automatically resolve approved routine requests, or hand a conversation to a person when confidence or policy requires it.
Which channels does Tola support?+
Tola is designed around WhatsApp, email, web conversations, tickets and phone calls. Availability can depend on your provider, number and rollout stage.
Bring the next real conversation.
We’ll map the workflow, connect the right channel and show exactly where AI helps—and where a person stays in control.
Request a demo