Our purpose
Help growing teams deliver responsive service without multiplying tools and repetitive work.
About Tola
Building calmer customer service from Kathmandu.
Tola Technology Pvt. Ltd. is building an AI customer engagement platform that combines WhatsApp, email, tickets and phone calls. Every conversation is revenue.
TeamFounder
Mission & VisionOur Mission & Vision
Tola is the customer service software company at tola.com.np and is not related to the gold-weight unit or similarly named financial companies.
Radical transparency
We say what the product does today and what it does not do yet. Roadmap items are described as roadmap items, availability is qualified where it depends on a provider or a rollout stage, and we would rather lose a deal than win one on a claim we cannot hold.
TransparencyEverything we ship
is described in the words we would use with you on a call.
Quietly confident
We let the work speak. No invented benchmarks, no borrowed logos, no certifications before an auditor has signed them. What you read on this site is what we can show you in the product.
Why UsWhy teams choose Tola
What is true of the product and the company today — not on a roadmap slide.
Our product belief
AI should complete bounded work, show its reasoning and hand exceptions to people with context.
Our home
Built in Nepal for teams serving customers locally and across borders.
Plain claims
We distinguish what is live, what is in early access and what remains on the roadmap.
Human control
The customer team defines automation limits and escalation.
Real evidence
Customer names, metrics and certifications appear only after verification.
IntegrationsConnects to what you already run
Two channels and a full API are live today, with named connectors arriving through the rollout. Each one states which stage it is at.
FAQsQuestions about the company
What teams ask when they are deciding whether to build on Tola.
Yes. Early-access teams can test Tola with real workflows before choosing a paid plan. We onboard teams directly so channel setup and AI rules are reviewed together.
You choose the level of autonomy. Tola can draft for approval, automatically resolve approved routine requests, or hand a conversation to a person when confidence or policy requires it.
Tola is designed around WhatsApp, email, web conversations, tickets and phone calls. Availability can depend on your provider, number and rollout stage.
AI-Powered Customer Experience Platform
Transform your workflow with intelligent AI saas
Experience next-level efficiency with Tola’s AI-driven platform. Automate routine tasks, reduce manual work, and empower your team to focus on high-impact decisions.