Monitor
See active visitors, the pages they view and the signals that suggest purchase intent or hesitation.
Tola features · AI Live Chat
Turn every chat into a deal.
Tola AI Live Chat answers instantly, recognizes hesitation, brings your team in when it matters, and moves each conversation toward a purchase or a clear next step.
Website chat · Product page
Tola customer workspace
I like this package, but I’m not sure it works with WhatsApp calls.
It does. Messages and WhatsApp Calling stay in the same customer timeline. Would you like a quick demo with your workflow?
AI workspace
Intent found
Context ready
Action safe
Signal
Hesitation · product fit
Outcome
Demo request captured
Designed to generate up to 5× more sales from live conversations.
Licensed platform benchmark. Results vary by traffic, workflow, data quality and implementation.
How it works
Your service team can be your best closer.
Tola helps the team see who is deciding, start the right conversation and respond with the context needed to turn questions into confident action.
Engage
Start a relevant conversation at the moment help can change the customer’s decision.
Close
Recommend, qualify and complete approved work automatically—or bring in a person with the full picture.
Measure
Connect conversations to leads, purchases, retention and other verifiable business outcomes.
5×
more sales
Real-time conversations can recover customers who would otherwise leave.
73%
routine questions resolved
Give people immediate answers before the team needs to touch the chat.
24/7
conversation coverage
Keep approved product and support help available beyond office hours.
Built for the operation
Turn a good service team into a confident sales team.
Give every teammate the knowledge, customer context and automation needed to answer quickly and guide the next decision.
Reply faster
Surface context-aware answer suggestions before a teammate starts typing.
Answers inside the chat
Bring product facts, policies and approved guidance into the conversation without changing tabs.
Ready from the first message
Show visitor context, customer history and relevant knowledge when the conversation begins.
Automatic organization
Tag and categorize conversations so reports and follow-up stay accurate.
Customer context
Use identity, browsing history, prior conversations and connected records to personalize the response.
Polished communication
Improve grammar, clarity and tone while retaining human approval.
Context-rich handoffs
Summarize the conversation so the next person can continue without making the customer repeat it.
Proactive invitations
Start chats based on pages, time, behavior and the moments your team defines.
Workflow automation
Route conversations, update connected systems and follow up from configured events.
AI + human team
AI that sells and solves—with your team in control.
Tola AI Agent handles volume and repeat questions. People step in for nuance, negotiation and the moments where a human relationship changes the outcome.
Human supervision
Review live AI conversations, take over instantly and approve new behavior before launch.
Instant routine resolution
Answer common questions from approved knowledge without keeping customers waiting.
Outcome attribution
Measure leads, purchases and other outcomes when connected systems can verify them.
Rules and boundaries
Define sources, actions, escalation paths and response limits for every workflow.
Omnichannel by design
Start on the website. Continue anywhere.
Keep the customer and context when live chat moves to WhatsApp, email, a ticket or a call.
Website chat
WhatsApp
WhatsApp Calling
Email
Phone
Tickets
Security + control
Every automated action stays inside the rules you approve.
Control knowledge, permissions, handoffs, review and retention. Tola publishes certification claims only after they are independently verified.
FAQ
Answers before you connect the workflow.
Can Tola AI Live Chat help my team sell more?+
Yes. It can identify intent, answer product questions instantly, qualify visitors, recommend approved next steps and bring a person into high-value conversations.
How does AI Live Chat work for ecommerce?+
It can use product and policy knowledge, help with selection, check connected order information, capture leads and escalate checkout or retention opportunities.
What AI features support human agents?+
Tola provides grounded reply drafts, conversation summaries, knowledge answers, language and intent detection, suggested tags and next-action guidance.
How is this different from a regular live chat tool?+
Tola combines live chat with AI Agent, the shared inbox, tickets, WhatsApp, calling, customer context and workflow automation.
Which channels can a live chat continue into?+
A conversation can continue through supported WhatsApp messaging, WhatsApp Calling, email, phone or a structured ticket while keeping the history.
How quickly can we set it up?+
A basic widget and knowledge connection can be piloted quickly. Production timing depends on branding, integrations, rules, testing and channel approvals.
Can a person take over from AI?+
Yes. Teammates can supervise and take ownership with the transcript, summary, customer context and detected reason already available.
What can we measure?+
Measure chat volume, response, resolution, AI handling, handoffs, leads and verified sales or retention outcomes when business systems are connected.
Your team is already in the conversation. Give them the tools to close it.
Launch a branded chat experience, connect approved knowledge and test one high-value journey with Tola.
See Tola in action