CRM

Salesforce

On the roadmapOn the roadmap. Priority is set by what customers actually depend on — tell us and it moves up.

A planned Salesforce connector for teams whose account, case and entitlement data has to stay authoritative.

What it is planned to do

Resolve a conversation to its Salesforce account and contact, surface open cases and entitlements to whoever is replying, and record the outcome against the right object.

Where it stands

On the roadmap alongside the other CRM connectors. Teams live on Salesforce today by wiring it through the REST API and webhooks.

Need this one sooner? Tell us you depend on it — that is how the roadmap gets ordered.

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Answer order questions from the live order.

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WhatsApp Business API

Run WhatsApp as a first-class support channel.

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